Terms of Service
1. AGREEMENT TO TERMS
Last updated: 4th May, 2025
These Terms and Conditions, together with the Service Agreement, constitute a legally binding agreement between the Client identified in the Service Agreement and Luntri,AI Pty Ltd (“Luntri”), regarding the Client’s access to and use of https://www.luntri.au (the “Site”). By accessing the Site, the Client agrees to be bound by these Terms and Conditions. Luntri reserves the right to update or revise these Terms at any time. Revised terms will be posted on the Site. Continued use of the Site after such posting constitutes acceptance of those changes.
2. CLIENT ACCESS AND CLIENT DATA
Luntri grants the Client a non-exclusive, non-transferable right to access the Site and use the Services during the term, solely for internal business purposes. Luntri provides credentials to access the Site, and the Client is responsible for securing them. Client data remains the property of the Client. However, Luntri retains a non-exclusive license to use that data strictly to provide its Services. AI-generated insights and models trained on aggregated, non-identifiable data remain the intellectual property of Luntri.
3. INTELLECTUAL PROPERTY
All intellectual property in the Site, its code, content, trademarks, and design are owned by Luntri or its licensors. Clients may not copy, resell, reverse-engineer, or otherwise exploit any part of the Site beyond the access granted in this agreement.
4. CLIENT REPRESENTATIONS
By using the Site, the Client warrants that: all information provided is accurate and updated as needed; use of the Site will comply with applicable laws; the Client will not use bots or automated systems to interact with the Site unless authorized; the Client has obtained legally valid consent from end customers for Luntri to contact them via SMS or email on the Client’s behalf.
5. CLIENT REGISTRATION
Clients must register to use Luntri’s Services. Account security is the Client’s responsibility. Luntri reserves the right to reclaim any usernames it deems inappropriate.
6. CONFIDENTIALITY
Both parties may share Confidential Information. Each party agrees to maintain its confidentiality, only use it for purposes under this agreement, and not disclose it to third parties unless legally required. Obligations persist for three years after disclosure unless superseded by an NDA.
7. CANCELLATION
Upon cancellation, the Client remains liable for all charges incurred up to the effective termination date, including fees for appointments generated prior to termination.
8. PROHIBITED USE
Clients may not: Use the Site to send spam or unauthorized messages; Harass or impersonate others; Attempt to disrupt Site operations or security; Use the Site to compete with Luntri; Reverse engineer or scrape data from the Site.
9. WARRANTIES AND DISCLAIMERS
Luntri warrants that its Services comply with applicable Australian law and do not knowingly contain harmful code. Except as explicitly stated, Services are provided “as is,” and Luntri disclaims all other warranties.
10. SUBMISSIONS
All client feedback or ideas submitted become the sole property of Luntri without compensation or acknowledgment.
11. PRIVACY
Luntri is committed to protecting data privacy. Refer to our Privacy Policy for full details. Data may be stored or processed in jurisdictions outside Australia.
12. TERMINATION
Luntri reserves the right to terminate or suspend access to the Site at its sole discretion, including for violations of these Terms or applicable law.
13. MODIFICATIONS AND UPTIME
Luntri may modify, suspend, or discontinue parts of the Site at any time without notice. While we aim for high uptime, we cannot guarantee uninterrupted availability.
14. GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia. Parties submit to the jurisdiction of the courts of New South Wales.
15. DISPUTE RESOLUTION
Parties will attempt to resolve disputes informally within 30 days. If unresolved, disputes will be referred to binding arbitration under the ACICA rules. Exceptions apply for intellectual property or injunctive relief claims.
16. LIABILITY LIMITATION
Luntri shall not be liable for indirect or consequential damages. Liability for direct damages is limited to the amount paid by the Client in the past 6 months.
17. INDEMNITY
Each party agrees to indemnify the other against third-party claims resulting from their breach of these Terms or misuse of the Site or Services.
18. DATA SECURITY AND RESTRICTIONS
Luntri uses commercially reasonable safeguards to protect Client data and complies with the Australian Privacy Act and GDPR standards. Client data will not be shared or sold without consent.
19. DATA BACKUPS
Luntri maintains backup routines, but Clients are responsible for preserving copies of their data. Luntri is not liable for data loss beyond standard backup practices.
20. ELECTRONIC COMMUNICATIONS
By using the Site, the Client consents to receive notices and communications electronically. All contracts and notices can be legally executed via digital signatures and records.
21. FORCE MAJEURE
Luntri is not liable for delays or failures caused by events beyond its control (natural disasters, internet outages, regulatory actions, etc.).
22. MISCELLANEOUS
These Terms constitute the entire agreement between Luntri and the Client. If any provision is found unenforceable, it will not affect the validity of the rest. Luntri may assign this agreement without notice.